Void an invoice to cancel it completely — for example one created by mistake, or for the wrong student. You can void an invoice at any stage, even one that’s already been paid.
By default, owners and admins can void an invoice.
Don’t see this page or button? Your role doesn’t include it. Ask your center’s owner or an admin to give you the role you need.
To reverse only part of an invoice instead of cancelling it completely, issue a credit note instead. Steps
Open the invoice
In the sidebar, select Invoices, then select the invoice.
Confirm
Select Void invoice.
Voiding is irreversible. Payments already recorded on this invoice are not automatically refunded — if the student is owed money back, refund the payment itself from the invoice’s payment history.
What’s next
