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Cohort creates tuition invoices automatically, once a day overnight, following your center’s billing policy. Most invoices that look missing or wrong are the policy doing what it’s set to do, so start there.

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Check your billing policy

In the sidebar, select Billing Policy. By default, owners, admins and managers can see it. The settings that decide when an invoice appears and how much it’s for: You can’t change these settings yourself. Contact Cohort support to change them. A change applies from the next overnight run and never alters invoices that were already issued.

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The invoice is missing

  • Calendar month: invoices appear from the Billing day of each month.
  • Enrollment anniversary: the next invoice appears on the day the student’s next cycle starts.
  • Postpaid — billed in arrears: a month’s invoice appears after that month ends, from the Billing day of the next month.
If Charge on enrollment is off, the first invoice appears after the next overnight run, not the moment you enroll the student. If the enrollment’s start date is in the future, nothing is billed before that date.
Cohort only bills active enrollments. A student who was suspended for the whole billing period isn’t billed for it. Once a student is dropped, Cohort stops billing them: under Postpaid — billed in arrears, their last, partial month is billed at the moment you drop them. Check the student’s Enrollments tab.
A Per session fee plan is billed after the month ends, for the classes counted under your Consumption rule. If no classes were counted, there’s no invoice. Cancelled classes are never charged.Cohort only creates these invoices automatically when your Billing mode is Postpaid — billed in arrears. Under Prepaid — billed in advance, contact Cohort support, or create the invoices by hand.
Cohort doesn’t create a replacement for a voided automatic invoice. To bill that period, create an invoice by hand.
  • The Invoices list may be filtered. Select Clear filters.
  • The student’s page lists every invoice they have on the Billing tab.
  • If the student says they can’t see it, check its status. A Draft invoice isn’t visible to the student until it’s issued: see Issue an invoice.

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The amount looks wrong

Under Calendar month, a student who joins partway through a month pays only for the part they attend, following the Default proration. The line’s description ends with the share charged, for example “(prorated 8/12)”: 8 of the month’s 12 classes, or days.Under Enrollment anniversary, a first invoice is never reduced this way: every cycle is a whole one.
  • A standing discount on the student’s enrollment is applied automatically to every invoice Cohort creates for it. See Give a standing discount.
  • If Auto-apply wallet credit is on, money in the student’s wallet is used straight away. The Total stays the same, but Paid shows the credit and the Balance is lower. See Student wallet.
If your billing policy has Late fees turned on, Cohort adds a late-fee line to an overdue invoice. See How invoicing works.
The total is the number of classes counted, times the plan’s price per session. Which classes count depends on the Consumption rule: Attended + unexcused, All scheduled or Attended only.
Each invoice keeps the price the fee plan had when the invoice was created. After you change a fee plan’s price, only new invoices use it.

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Fix the invoice

You can’t change the lines of an invoice once it’s issued. Instead: By default, owners and admins can do these.
Voiding is irreversible, and Cohort won’t create the automatic invoice again for that period. Create the replacement yourself.
Last modified on October 1, 2026