> ## Documentation Index
> Fetch the complete documentation index at: https://help.cohort.uz/llms.txt
> Use this file to discover all available pages before exploring further.

# Refund a payment

> Return money from a successful payment to the student's wallet, or hand it back as cash.

Refund a payment that's gone through, in full or in part — back to the student's **Wallet**, or as **Cash out** if you're handing the money back yourself. This can't be undone.

By default, owners and admins can refund a payment.

<Note>
  Don't see this page or button? Your role doesn't include it. Ask your center's owner or an admin to give you the role you need. See [I can't see a menu item or button](/en/troubleshooting/cant-see-a-menu-item-or-button).
</Note>

## Before you start

* The payment must be **Succeeded**. A payment made with **Wallet credit** can't be refunded this way — that's wallet money being spent, not received. To fix a wallet balance instead, see [student wallet](/en/admin/students/student-wallet).
* **Wallet** is only offered as a destination when the payment was recorded against an invoice. A payment that was simply a deposit into the wallet can only be refunded as **Cash out**.

## Steps

<Steps>
  <Step title="Open the payment">
    Either open **Payments** in the sidebar and select the payment, or open the invoice it's on and find it under **Payment history**.
  </Step>

  <Step title="Start the refund">
    Select **Refund** — on the invoice's payment history, it's the icon next to the payment.
  </Step>

  <Step title="Enter the amount">
    Enter the **Amount** — it defaults to the full amount paid. Lower it to refund only part of it.
  </Step>

  <Step title="Choose where the money goes">
    Choose the **Destination**: **Wallet** to credit the student, or **Cash out** to hand the money back as cash.
  </Step>

  <Step title="Confirm">
    Add **Optional notes** if you'd like, then select **Confirm refund**.
  </Step>
</Steps>

<Warning>
  A refund can't be undone. If the payment was recorded against an invoice, refunding it lowers what the invoice shows as paid — which can reopen a **Paid** invoice as **Partial**, **Unpaid**, or even **Overdue**.
</Warning>

<Note>
  You can refund the same payment more than once, as long as the total refunded doesn't exceed what's left of it — and, for an invoice payment, what the invoice still shows as paid. Once the refunds add up to the full amount, the payment's status becomes **Refunded**. Choosing **Wallet** shows the credit in the student's wallet as **Refund credit** — see [student wallet](/en/admin/students/student-wallet).
</Note>

## What's next

* [View payments](/en/admin/payments/view-payments)
* [Student wallet](/en/admin/students/student-wallet)