> ## Documentation Index
> Fetch the complete documentation index at: https://help.cohort.uz/llms.txt
> Use this file to discover all available pages before exploring further.

# Issue a credit note

> Reverse part or all of an invoice's charges, for a billing error, a goodwill reduction, or an overpayment.

Issue a credit note to reduce what an invoice charges — for example because of a billing error, as a goodwill reduction, or to reverse an overpayment. Unlike [voiding](/en/admin/invoices/void-an-invoice), it doesn't cancel the whole invoice — only the amount you choose.

By default, owners and admins can issue a credit note.

<Note>
  Don't see this page or button? Your role doesn't include it. Ask your center's owner or an admin to give you the role you need. See [I can't see a menu item or button](/en/troubleshooting/cant-see-a-menu-item-or-button).
</Note>

## Before you start

* The invoice must not be **Draft** or **Void**.

## Steps

<Steps>
  <Step title="Open the invoice">
    In the sidebar, select **Invoices**, then select the invoice.
  </Step>

  <Step title="Start the credit note">
    In **Credit notes**, select **Issue credit note**.
  </Step>

  <Step title="Enter the amount">
    Enter the **Amount**. Cohort won't let you credit more than the invoice's charges, minus any credit notes already issued on it.
  </Step>

  <Step title="Give a reason">
    Enter the **Reason** — for example *Service not delivered* or *invoicing error*.
  </Step>

  <Step title="Confirm">
    Select **Issue credit note**.
  </Step>
</Steps>

<Warning>
  A credit note can't be undone. If the invoice was already paid more than its new, lower total, Cohort moves the extra amount to the student's wallet automatically.
</Warning>

## What's next

* [Void an invoice](/en/admin/invoices/void-an-invoice)
* [Student wallet](/en/admin/students/student-wallet)